Privacy Policy
Effective Date: April 23, 2026 Last Updated: April 28, 2026
NextGen Aire of Southwest Florida (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (https://nextgenaireswfl.com/), submit a form, or interact with our digital advertisements.
By using our website or submitting your information to us, you consent to the practices described in this Privacy Policy.
1. Our Commitment to Your Data (No Selling or Buying Leads)
We believe in honest, transparent business practices. NextGen Aire of Southwest Florida does not buy, sell, rent, or trade your personal information or lead data to any third parties.
When you submit your information to us for an estimate, service request, or inquiry, that information goes directly to our veteran-owned team. You will only be contacted by NextGen Aire of Southwest Florida. We do not participate in lead generation networks or share your contact details with other contractors or marketing agencies.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
2. Information We Collect
We collect information that you voluntarily provide to us, as well as data collected automatically through your interaction with our website and advertisements.
Information You Provide to Us
When you request a quote, schedule a service, or contact us via our website or Meta Instant Forms, we may collect:
- First and Last Name
- Phone Number
- Email Address
- Physical Address or ZIP Code
- Details regarding your HVAC system or service needs
Information Collected Automatically
When you visit our website, we may automatically collect technical data to improve our services and advertising efforts. This includes:
- IP address and browser type
- Device information (e.g., mobile or desktop)
- Pages visited and time spent on the site
- Referral source (e.g., Google Search, Facebook Ad)
3. How We Use Your Information
The information we collect is used strictly for the purpose of providing you with HVAC services and improving our customer experience. Specifically, we use your data to:
- Respond to your inquiries and provide free estimates.
- Schedule and dispatch technicians for AC repair, maintenance, or installation.
- Communicate with you regarding your service appointment or warranty information.
- Send SMS/text messages related to your service request, appointment reminders, or follow-up communications (see Section 4 below).
- Process financing applications (if requested) through our third-party partner, Synchrony Bank.
- Improve our website functionality and optimize our advertising campaigns.
4. SMS / Text Message Communications
NextGen Aire of Southwest Florida may send SMS (text message) communications to customers and leads who have provided their mobile phone number and opted in to receive text messages from us.
How You Opt In
You may opt in to receive SMS messages from us in one of the following ways:
- By submitting your phone number through a form on our website or landing page and checking the SMS consent checkbox.
- By submitting your phone number through a Meta Instant Form advertisement that includes SMS consent language.
- By texting us directly and initiating a conversation.
Types of Messages We Send
We may send the following types of SMS messages:
- Appointment confirmations and reminders
- Technician dispatch notifications (e.g., “Your technician is on the way”)
- Follow-up messages regarding your service request or estimate
- Responses to your direct inquiries
We do not send unsolicited promotional or marketing SMS messages to individuals who have not opted in.
Message Frequency
Message frequency varies based on your service activity. You may receive up to 4 messages per month related to your service request, appointment, or follow-up. During active service periods, frequency may be higher.
Message and Data Rates
Standard message and data rates may apply depending on your mobile carrier and plan.
How to Opt Out
You may opt out of SMS communications at any time by replying STOP to any text message you receive from us. After opting out, you will receive a single confirmation message and no further SMS messages will be sent. To re-subscribe, reply START.
Help
For assistance, reply HELP to any SMS message or contact us directly at [email protected] or 239-910-3249.
5. Digital Advertising and Tracking Technologies
We use third-party tracking technologies to measure the effectiveness of our marketing campaigns and deliver relevant advertisements to homeowners in Southwest Florida.
Meta Pixel (Facebook and Instagram)
Our website utilizes the Meta Pixel to track conversions from our Facebook and Instagram advertisements and to build custom audiences for retargeting. This means that if you visit our website, you may see our advertisements on Meta platforms later. The Meta Pixel collects data such as your IP address and page views. You can manage your ad preferences directly within your Facebook account settings.
Google Ads and Analytics
We use Google Ads and Google Analytics to track website traffic and measure the performance of our search campaigns. Google may use cookies to serve ads based on your past visits to our website. You can opt out of Google’s use of cookies for personalized advertising by visiting the Google Ad Settings page.
6. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. While no data transmission over the internet is 100% secure, we strive to use commercially acceptable means to protect your personal data.
7. Third-Party Links and Services
Our website may contain links to third-party websites, such as our financing partner, Synchrony Bank. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Your Rights and Choices
You have the following rights with respect to your personal information held by NextGen Aire of Southwest Florida:
Right to Access
You may request a copy of the personal information we hold about you at any time. We will respond to verified requests within 30 days.
Right to Correction
If any of your personal information is inaccurate or incomplete, you have the right to request that we correct or update it.
Right to Deletion
You may request that we delete your personal information from our records. Upon receiving a verified deletion request, we will remove your data unless we are required to retain it for legal, contractual, or legitimate business purposes (such as warranty records or billing history).
Right to Opt Out of Marketing
You may opt out of receiving marketing communications from us at any time by:
- Replying STOP to any SMS message
- Clicking the unsubscribe link in any email communication
- Contacting us directly at [email protected]
Right to Data Portability
Upon request, we will provide your personal data in a commonly used, machine-readable format where technically feasible.
How to Exercise Your Rights
To exercise any of the rights described above, please contact us at:
- Email: [email protected]
- Phone: 239-910-3249
- Mail: 17811 Wild Jay Way, Punta Gorda, FL 33982
We will verify your identity before processing any request and respond within 30 days. There is no charge for submitting a rights request.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of our website or services after any changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us directly:
NextGen Aire of Southwest Florida
- Email: [email protected]
- Phone: 239-910-3249
- Address: 17811 Wild Jay Way, Punta Gorda, FL 33982
- License: CAC#1824230